Language
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CUSTOMER PORTAL

Site Selector

Current Site: Bulgaria

Phone: +414 483 59 111
Email: [email protected]
Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland

Phone: +374 105 41 028
Email: [email protected]
Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia

Phone: +431 610 60 0
Email: [email protected]
Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria

Phone: +375 172 10 0210
Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus

Phone: +387 332 84 100
Email: [email protected]
Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina

Phone: +359 2 92 14 600
Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria

Phone: +385 124 80 222
Email: [email protected]
Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia

Phone: +357 228 85 000
Email: [email protected]
Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus

Phone: +420 283 01 5111
Email: [email protected]
Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic

Phone: +0224047111
Email: [email protected]
Address: 6th District, industrial zone, Nasr city, Cairo, Egypt

Phone: +372 650 31 00
Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia

Phone: +302 106 38 1700
Email: [email protected]
Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece

Phone: +36 24 500 500
Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary

Phone: +353 188 07 100
Email: [email protected]
Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland

Phone: +390 227 07 71
Email: [email protected]
Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy

Phone: +383 38 540 690
Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo

Phone: +371 671 09 999
Email: [email protected]
Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia

Phone: +370 5219 9104
Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania

Phone: +234 127 06 670
Email: [email protected]
Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria

Phone: +389 226 11 314
Email: [email protected]
Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia

Phone: +482 251 95 100 / 101
Email: [email protected]
Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland

Phone: +402 120 21 400
Email: [email protected]
Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania

Phone: +8 800 700-77-77
Email: [email protected]
Address: Coca-Cola HBC Eurasia, Novoorlovskaya str. 7, Moscow, 119 633

Phone: +381 11 30 73 100
Email: [email protected]
Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia

Phone: +386 158 90 400
Email: [email protected]
Address: Coca-Cola HBC Slovenia, Motnica 9, Trzin, 1236, Slovenia

Phone: +41 (0) 44 835 91 11
Email: [email protected]
Address: Coca-Cola HBC Switzerland, Thurgauerstrasse 134, 8152 Opfikon, Switzerland

Phone: +380 444 90 0707
Email: [email protected]
Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine

CUSTOMER PORTAL

Market sites

Site Selector

Current Site: Bulgaria

Phone: +414 483 59 111
Email: [email protected]
Address: Coca-Cola HBC AG Turmstrasse 26 Zug 6300 Switzerland Zug 6300 Switzerland

Phone: +374 105 41 028
Email: [email protected]
Address: Coca-Cola HBC Armenia, Tbilisyan Highway Lane, 8/3 Building Yerevan, 0052, Armenia

Phone: +431 610 60 0
Email: [email protected]
Address: Coca-Cola HBC Austria, Clemens-Holzmeister-Straße 6, Vienna, 1100, Austria

Phone: +375 172 10 0210
Address: Coca-Cola Beverages Belorussiya FE, Kolyadichi, Minsk District, 223010, Belarus

Phone: +387 332 84 100
Email: [email protected]
Address: Coca-Cola HBC B-H Sarajevo, Mostarsko raskrsce bb, Hadzici, 71240, Bosnia-Herzegovina

Phone: +359 2 92 14 600
Address: Coca-Cola HBC Bulgaria, Coca-Cola Business Center, 8 Racho Petkov Kazandzhiyata Str., Sofia, 1766, Bulgaria

Phone: +385 124 80 222
Email: [email protected]
Address: Coca-Cola HBC Croatia, Milana Sachsa 1, Zagreb, 1000, Croatia

Phone: +357 228 85 000
Email: [email protected]
Address: Coca-Cola HBC Cyprus, 66 Kyriacos Matsis Ave., Nicosia, 2409 Engomi, Cyprus

Phone: +420 283 01 5111
Email: [email protected]
Address: Coca-Cola HBC Czech Republic, Ceskobrodska 132 9, Praha, 198 21, Czech Republic

Phone: +0224047111
Email: [email protected]
Address: 6th District, industrial zone, Nasr city, Cairo, Egypt

Phone: +372 650 31 00
Address: Coca-Cola HBC Estonia, A.H. Tammsaare tee 92, Tallinn 13423, Estonia

Phone: +302 106 38 1700
Email: [email protected]
Address: Coca-Cola HBC Greece, 60 Kifissias ave, Athens, 151 25 Maroussi, Greece

Phone: +36 24 500 500
Address: Coca-Cola HBC Hungary, Nemedi ut 104, Dunaharaszti, H-2330, Hungary

Phone: +353 188 07 100
Email: [email protected]
Address: Coca-Cola HBC Ireland, Huntstown Business Park, Cappagh Road, Ballycoolin, Dublin 11, Ireland

Phone: +390 227 07 71
Email: [email protected]
Address: Coca-Cola HBC Italia, Piazza Indro Montanelli, 30, Sesto San Giovanni Milano, 20099, Italy

Phone: +383 38 540 690
Address: Km 5 ,rr. Prishtine- Shkup, Prishtine, 10000, Kosovo

Phone: +371 671 09 999
Email: [email protected]
Address: Coca-Cola HBC Latvia, Ulbrokas str. 40, Riga, 1021 Latvia

Phone: +370 5219 9104
Address: Coca-Cola HBC Lithuania, Spaudos str. 6-1, Vilnius, LT- 05132, Lithuania

Phone: +234 127 06 670
Email: [email protected]
Address: Nigerian Bottling Company, Leventis Building, 3rd floor, Iddo House, Iddo PO Box 159, Lagos Nigeria

Phone: +389 226 11 314
Email: [email protected]
Address: Pivara Skopje, Str. 808, No. 12, Skopje, 1000, Republic of North Macedonia

Phone: +482 251 95 100 / 101
Email: [email protected]
Address: Coca Cola HBC Poland, ul. Żwirki i Wigury 16, Warsaw 02-092, Poland

Phone: +402 120 21 400
Email: [email protected]
Address: Coca-Cola HBC Romania, Global City Business Park, Building 2, 10, Bucuresti Nord Str., Voluntari, Ilfov, 077190 Romania

Phone: +8 800 700-77-77
Email: [email protected]
Address: Coca-Cola HBC Eurasia, Novoorlovskaya str. 7, Moscow, 119 633

Phone: +381 11 30 73 100
Email: [email protected]
Address: Coca-Cola HBC Serbia, 14-16, Batajnicki Drum str., Zemun, 11080, Serbia

Phone: +386 158 90 400
Email: [email protected]
Address: Coca-Cola HBC Slovenia, Motnica 9, Trzin, 1236, Slovenia

Phone: +41 (0) 44 835 91 11
Email: [email protected]
Address: Coca-Cola HBC Switzerland, Thurgauerstrasse 134, 8152 Opfikon, Switzerland

Phone: +380 444 90 0707
Email: [email protected]
Address: Coca-Cola Beverages Ukraine, 51st km of St. Petersburg, Highway Velyka Dymerka, Kyiv, 07 400, Ukraine

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From buzzword to asset: How is AI making its way in our country?

07 Jun 2024

Kata Barariu, Head of Shared Services at the Coca-Cola Hellenic Shared Services Centre in an interview before Economic.bg

What AI tools have you implemented and what activities do they serve? Are you planning any new integrations?

Some key AI tools and applications we've implemented include: chatbots and virtual assistants for employee support. Also - computer vision applications in the warehouse operations (Vision Picking) and in the retail environment with image recognition for shelf inspection in the outlet instead of manual surveys. Predictive maintenance models to reduce equipment downtimes. Promotion optimization engines and intelligent forecasting models using machine learning to optimize inventory and supply chain planning.

We are currently evaluating additional AI use cases around intelligent route optimization for our distribution fleet, comprehensive Knowledge Hub with Enterprise Search Engine and Chatbot capabilities, personalized marketing using AI-powered customer and product segmentation.

To what extent is technology replacing the need for humans?

While the integration of AI offers tremendous benefits, it comes with its set of challenges and considerations. Data privacy, ethical AI use, and potential job displacements are among the concerns that companies, including Coca-Cola HBC, need to address. While AI automates certain tasks, our view is that it complements, accelerates, and augments human capabilities rather than fully replacing them, especially for roles requiring emotional intelligence, creativity and complex decision making. Striking a balance between technological innovation and ethical practices is essential for our sustainable and responsible AI implementation.

You can read the entire interview with Kata Barariu and managers, leading other companies in Bulgaria here.