A day at Work at Coca-Cola Hellenic Business Services Organization

Coca-Cola Hellenic Business Services Organization (BSO), based in Bulgaria, is celebrating its 10^th anniversary this year.

The service center provides financial and human resources services for almost all Coca-Cola HBC markets in Europe and beyond, and in the 10 years since its foundation has become an integral part of Coca-Cola Hellenic, expanding its scope through standardization, simplification, and automation of processes. Some of the areas in which BSO operates are accounting, master data management, payments, collections and people administration in addition to analysis, forecasts and reporting in these areas thus supports the growth of the business of Coca-Cola HBC. The shared service center started its activities with only a few dozen employees working in the field of finance, data processing and human resources, and today the team consists of over 700 people from 14 nationalities.

We met with a small part of the people of the large and diverse team of the organization to tell us how one of their working days passes in the dynamic situation of hybrid work and working from home. Antoaneta, Nelly, Borislav, Ivaylo, Milena, Momchil and Kamelia reveal the secret recipe for achieving many successes and the smooth implementation of hundreds of projects in the last 10 years and share that the key is only one – teamwork.

The employees of the BSO Shared Services Center define every day as dynamic and unpredictable, for them the work routine is something very distant, and boredom is impossible.

So, what lies behind the word dynamic? Milena shares that "behind this word there are many challenges, creativity, opportunities and a lot of new knowledge", Borislav Todorov adds and confirms that "something unexpected happens every day." The team believes in the fact that doing their work with pleasure, is the basis of the dozens of successes and high productivity they mark. Antoaneta adds that "Working in such a large organization, we have many tools that help us be productive and think about the best way to complete tasks."

Achieving high results is a lot of effort and dozens of hours of work. As in any team, so in this one, from time to time someone shows insecurity and shares that they might lack confidence.

For his colleagues, Borislav Todorov shares: “We have successfully managed to adapt to the new way of working and communicating. Such a radical change was unthinkable for me, but I am glad that we managed to cope and achieve very good results due to teamwork".

After all, it's important how everyone on the team feels at the end of the day. And the employees of the Shared Services Center unite around one word – satisfaction.

Ivaylo shares that he feels content and completely satisfied when he "did everything in his power".

Given the ever-changing business environment and the hectic daily lives we live in today, even the employees of the organization cannot determine what lies ahead for them. The team of the organization is sure of one thing – no matter what comes next, they are ready to face together all the challenges they had to face and embark on another exciting adventure that is offered to them.